Many organizations that undertake programs to improve their core business processes and service delivery capabilities experience the overriding frustration of failure, or at best minor successes in the place of their ambitious goals. The failure of many improvements initiatives can be directly attributed to managementï¿½s lack of understanding that by implementing processes within traditional hierarchal organizations they are in reality reengineering and changing a large part of the IT business culture and accountability structure. More than 40% of our work forces are ITIL Certified consultants. Being a IT service company, ITIL is our company wide mantra. Not only we use ITIL for our clientsï¿½ operational services but we also help our clients in implementing the following ITIL Service Strategies for their internal systems.